How to give your customers what they want
By Jack Preston –
Aug 14, 2013
Customer care is one side of business that has rapidly evolved in recent years, with the rise of social media dictating a quicker and more transparent response by companies to any potential complaints.
According to new research 42% of your customer base will expect to hear back from a brand within 60 minutes, whilst 66% of customers say that valuing their time is the most important thing a company can do to provide a good service.To gain further insight into customer service requirements in the digital age, check out this infographic detailing customer attitudes. Are there any lessons you’ve learnt in this area over the years? If so, let us know below…