How to give your customers what they want

How to give your customers what they want
By Jack Preston –
Aug 14, 2013

Customer care is one side of business that has rapidly evolved in recent years, with the rise of social media dictating a quicker and more transparent response by companies to any potential complaints.

According to new research 42% of your customer base will expect to hear back from a brand within 60 minutes, whilst 66% of customers say that valuing their time is the most important thing a company can do to provide a good service.To gain further insight into customer service requirements in the digital age, check out this infographic detailing customer attitudes. Are there any lessons you’ve learnt in this area over the years? If so, let us know below…

giving back more in life

Mark Zuckerberg

Mark Zuckerberg

Monday near Menlo Park, CA via Mobile
I have some very sad news to share.

This morning Josef Desimone, our executive chef, was involved in a motorcycle accident and I’m sorry to report that Josef has passed away.

Josef was a Facebook legend and institution. “Chef Josef” joined us in 2008 and built our culinary team from a handful of employees in a single café into a global team with dozens of world class restaurants. He never compromised on quality while maintaining total attention to detail. Josef played an incredibly important role in defining our culture during those first years and right up to the present.

Away from Facebook, Josef was just as energetic and driven. Almost every weekend he was volunteering with veterans’ organizations, hosting firefighter breakfasts or supporting some other valuable cause. He had a strong belief in giving back more in life than he took, and it shows in all the people who mourn him today.

We will find a way to permanently honor Josef’s legacy at Facebook soon. For now, let’s remember and celebrate the passing of a great friend, devoted mentor and inspirational leader.
11,779Like · Share if you agree with Desimone belief.”https://www.facebook.com/zuck?fref=ts” title=”Mark Zuckerberg facebook page” target=”_blank”>